Joud Health

Privacy Policy

Effective 12 August 2026 · Archived versions

Joud Health wants you to understand how we use and protect your personal data.

This policy explains how we do that in connection with our website, our app, our at-home blood tests, our meal plans and deliveries, and any other way you interact with us.

We keep this policy under review and may update it. Please check back for the most recent version.

It is important that the information we hold about you is accurate and current. Please tell us if anything changes.

1. Who we are

We are Linas Deli Restaurant Company L.L.C., trading as Joud Health — a limited liability company registered in the State of Kuwait, at Tunis Street, Hawally, Kuwait.

We are the controller of your personal data, which means we are responsible for deciding how it is used.

If our business is restructured, or if we transfer the Joud Health service to an affiliated or successor company, that company may become the controller of your data on the same terms. We will tell you before that happens.

To contact us about anything in this policy, email help@joudhealth.com.

2. Who this policy applies to

This policy applies to you if you are:

A Joud Health member — you have an account and use the app;
A website visitor — you visit joudhealth.com, including before signing up;
A meal customer — you order meals from us;
A mailing list subscriber — you gave us your email or phone number for updates and offers;
A supplier contact — you, or the company you work for, supply Joud Health.

It does not cover the practices of third parties we do not control, or data collected when you apply for a job with us.

3. What data we collect

Personal data is any information from which you can be identified.

Type of data	What it includes
Contact data	First and last name, delivery address, email address, phone number. You give us this when you register or place an order.
Account data	Your login and authentication data, what you have bought, your preferences and settings.
Health and lifestyle data	What you tell us in the health questionnaire — including age, height, weight, activity, existing health conditions, medication, pregnancy, and your health goals.
Dietary data	Your dietary preferences and the allergens you declare.
Test data	Biomarker results the laboratory sends us after analysing your blood sample. We never receive or hold the physical sample — only the results.
JOUD Score	The health score we calculate for you from your test data and questionnaire answers, and its history over time.
Meal data	Your meal selections, swaps, skipped days, and whether you marked a meal as eaten.
Ask Joud data	The messages you send to our AI assistant, and its replies.
Payment data	Handled by our payment provider. We never see or store your full card number — only the last digits and the outcome of the payment.
Device and technical data	IP address, device type and model, operating system, app version, and similar technical information, collected automatically when you use the app or website.
Location data	Your delivery address, and the map coordinates for it, so that we can deliver to the right place. We do not monitor your location in the background.
Support data	Your messages to our support team and our replies, including anything about your health that you choose to tell us.
Feedback	Any feedback, reviews, or survey answers you give us.

Sensitive data

Your health data — questionnaire answers, biomarker results, your JOUD Score, and declared allergens — is sensitive personal data. We only process it with your consent, and only to provide the service. You can withdraw that consent at any time by emailing help@joudhealth.com, though we will not be able to continue providing the service without it.

Data about children

We do not knowingly collect data from anyone under 18. Our service is for adults only. If you are under 18, please do not register or send us any personal data. If we learn that we hold data about someone under 18, we will delete it as quickly as we can. If you believe a child has given us their data, email help@joudhealth.com.

Anonymous data

We may create aggregated and anonymised data from the data we collect — for example, how popular a meal is across all members, or how scores are distributed. Once data is anonymised it can no longer identify you, we do not attempt to re-identify it, and we may keep and use it indefinitely to improve our service.

4. What we use your data for

Why	What we use	Our basis
To create and manage your account, and let you sign in	Contact data, account data	Performance of our contract with you
To calculate your JOUD Score	Health and lifestyle data, test data	Your consent
To personalise your meal plan and exclude meals that conflict with your allergens or health indicators	Health and lifestyle data, dietary data, test data, JOUD Score	Your consent
To arrange your blood test and receive your results	Contact data, health data, test data	Performance of our contract with you; your consent for the health data itself
To prepare and deliver your meals	Contact data, location data, meal data, dietary data	Performance of our contract with you
To take payment and manage your subscription	Contact data, account data, payment data	Performance of our contract with you
To answer your questions and provide support	Contact data, support data, and whatever your query relates to	Performance of our contract with you; our legitimate interest in supporting our members
To power Ask Joud	Ask Joud data, and relevant parts of your profile	Your consent — Ask Joud is optional
To send you service messages — order confirmations, delivery updates, renewal reminders, changes to these terms	Contact data	Performance of our contract with you
To send you marketing, if you have opted in	Contact data	Your consent
To keep our service secure and prevent fraud	Device and technical data, account data	Our legitimate interest in protecting our service and our members
To improve our app, our meals, and our scoring	Usage data, and anonymised health and meal data	Our legitimate interest in improving what we offer
To meet our legal, tax, and regulatory obligations	Whatever the obligation requires	Compliance with a legal obligation

We do not sell your personal data. We do not share your health data with advertisers. We do not use your data to make automated decisions that have a legal effect on you.

5. Cookies and similar technologies

Our website and app use only the cookies and local storage needed to make them work — keeping you signed in, remembering your preferences and language, keeping your session secure, and letting us diagnose faults.

We do not use advertising cookies, and we do not permit third parties to place tracking or advertising technologies on our website or app.

If that changes, we will update this policy and, where required, ask for your consent first.

6. Marketing, and how to stop it

We will only send you marketing if you have opted in.

You can opt out at any time — click unsubscribe in any marketing email, change your notification settings in the app, or email help@joudhealth.com.

Opting out of marketing does not stop service messages, which we need to send you: order and delivery updates, renewal reminders, payment problems, changes to your plan, and changes to our terms.

We share your data only with parties who need it, and only for the purposes in this policy.

Service providers acting on our instructions

Hosting, database, and cloud infrastructure providers, who store the data that runs the service;
Push notification providers, so we can send alerts to your device;
Mapping and geocoding providers, so we can locate your delivery address;
An AI service provider, which powers Ask Joud (see section 8);
Support, security, and analytics providers, where we use them.

We require all of these providers to keep your data secure, to use it only for the purposes we instruct, and never for their own purposes.

Named partners you interact with directly

Our payment provider, MyFatoorah, which processes your card or KNET payment. They handle your payment details under their own privacy policy: myfatoorah.com/en/privacy-policy
Licensed laboratory and phlebotomy partners in Kuwait, who collect and analyse your blood sample. We share the information they need to perform the test. They are responsible for your sample and results under their own professional obligations.
Apple and Google, if you buy or manage your subscription through their app stores, under their own privacy policies.

We may also share your data

with professional advisers — lawyers, accountants, auditors, insurers — who are bound by confidentiality;
with regulators or authorities where the law requires it;
with a buyer or successor, if we sell, merge, or restructure our business — in which case they must handle your data under this policy, and we will tell you before it happens.

8. Where your data is processed

Some of our service providers process data outside Kuwait, including in the United States and Europe. By using our service, and where required by giving us your consent, you agree to your personal data — including your health data — being transferred and processed outside Kuwait for the purposes in this policy.

Ask Joud in particular. Ask Joud is powered by a generative AI provider based in the United States. When you use it, your message and the parts of your profile relevant to answering you are sent to that provider so a reply can be generated. Under our agreement with them, your data is not used to train their AI models and is deleted from their systems within 30 days. Ask Joud is optional — everything else in the app works without it, and if you prefer not to have your data processed this way, simply do not use it.

Wherever your data is processed, we require the same standard of protection as this policy sets out.

9. How we keep your data secure

We use technical and organisational measures designed to protect your data — including encryption in transit, access controls so that each member's data can only be reached by that member, and limiting internal access to staff who need it.

No method of transmitting or storing data is completely secure, so we cannot guarantee absolute security. You can help by choosing a strong sign-in method and keeping access to your device and email account protected.

We have procedures for handling a suspected data breach, and we will notify you and the competent authority where the law requires it.

10. How long we keep your data

We keep your data only as long as we need it.

Data	How long
Account and contact data	While your account is open, and for 2 years after you close it
Health data, test results, and JOUD Score history	While your account is open, and for 5 years after you close it, so your history remains available and we can meet our legal obligations
Order, payment, and delivery records	5 years, to meet Kuwaiti tax and accounting requirements
Support conversations	2 years from your last contact
Ask Joud conversations	12 months, unless you delete them sooner
Marketing preferences	Until you opt out, and a record of your opt-out afterwards so we respect it
Anonymised data	Indefinitely — it can no longer identify you

We may keep data longer if there is a complaint or a realistic prospect of a dispute.

11. Your rights

You have the right to:

access the personal data we hold about you;
correct anything inaccurate or incomplete;
delete your data, where we are not required to keep it;
export your data in a machine-readable format — including your full health record and score history;
withdraw consent at any time, including for health-data processing and Ask Joud;
object to or restrict how we use your data in certain circumstances;
complain to the competent Kuwaiti authority if you think we have handled your data wrongly.

To exercise any of these, email help@joudhealth.com. We will respond within 30 days. We may ask you to verify your identity first, so that we do not disclose your data to someone else.

Exercising your rights is free.

12. Contact us

Email help@joudhealth.com for anything about your data, or help@joudhealth.com for anything else.

13. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a material change — for example, if we start using your data for a new purpose — we will tell you by email or in the app before it takes effect.